Frequently asked questions
#1 - How can I pay at Anne Ditte Studio?
We do our best to meet our customers desired means of payment.
We have therefore chosen to focus on the most common and popular payment methods in the world. 

You can pay with:
MobilePay, PayPal, MasterCard, Maestro, Visa, Visa Dankort,
Visa Electron and Bank transfer.

Bank transfer
Please note that this payment option results in longer delivery times due to the transfer times. When you choose bank transfer as payment in the checkout, you have to transfer the money together with your order number or name.

Bank information - SYDBANK 
Danish customers
Reg. No. 7030
Account No. 0002293231

Foreign customers
IBAN-No. DK7370300002293231
Swiftadress. SYBKDK22
________________________________________________ 
#2 - Are your payment system secure?
Anne Ditte Studio collaborates with one of the worlds safest web-shop providers, who manages billions of transactions yearly.
All payments are treated as encrypted and you can be quite sure, that your payment will be processed safe and secure. All our payments are 3D secured and SSL encrypted according to the PCI standard, ensuring a safe transaction when shopping at annedittestudio.com.
Anne Ditte Studio can never see your card information.
We will only withdraw the amount you have given us permission to, and reserve it from your account. First when we ship the order, the amount will be withdrawn from your account.
________________________________________________
#3 -  Why does it take longer time before you withdraw the money from my card?
Anne Ditte Studio is registered as a company in Denmark and according to the Danish law, we are not allowed to withdraw the money from your account before we have shipped the order. 
________________________________________________
#4 Do you deliver worldwide and how much does shipping cost?

Yes, we do deliver worldwide!

Prices

Shipping Denmark: 
39 DKK with track & trace and insurance
FREE shipping on orders over 500 DKK
Delivery: 1-3 business days. 

Shipping Europe:
69 DKK with track & trace and insurance
Delivery time: 2-4 business days

Rest of the world:
99 DKK with track & trace and insurance
Delivery time: 5-7 business days

Shipping of painting & commissioned work of art

Shipping of paintings and commissioned work of art is not calculated here as the shipping price vary from size, monetary value and shipping address.

Contact Anne Ditte for shipping price.
Info@artbyanneditte.com
+45 40357120
_________________________________ ______________
#5 What is VAT? 

According to the Danish law, all products must include VAT, which is a Danish tax.
________________________________________________
#6 Do I pay for the Transaction fees?
No. Our customers are not paying any transaction fees.
The amount you see in the end of the check out,
is the only amount we will withdraw from your account.
________________________________________________
#7 Can you ship the order to a different address than mine?
Yes of course.
Just remember to provide another delivery address on your order in the check-out. Many costumers use this opportunity to get the package delivered to their workplace, or as a gift to another person.
________________________________________________
#8 Can I track my package? (T&T)
Yes. There is T&T and insurance on all products.
________________________________________________
#9 Can I order art prints in other sizes?
Please contact Info@artbyanneditte.com for further information.
________________________________________________
#10 Do you offer Business to business solutions? (B2B)
Yes. If you wish to buy Anne Dittes artwork for your hotel, apartment complex or restaurant, please send an email for further information.
Info@artbyanneditte.com
________________________________________________
#11 What should I do if my order doesn't arrive?
If your package against all expectations hasn't arrived,
please contact us as soon as possible. 
________________________________________________
#12 How is the paper/printing quality of your art prints?

Printing technique 

All my art prints are printed with a high resolution printing process also known as gicleé printing. It is a process that uses a 12 color inkjet printer, acid free paper and pigment based archival inks. This insures that my art prints never degrade or turn yellow over time, and allows furthermore a much better longevity.
It insures me that I provide a high quality product to my customers, which will never fade over time. If you are looking for art prints with a long shelf life, vibrant tones, richness in color and attention to detail, then you should go for art prints made with this method. 

Paper Quality

All my art prints are printed on 265 g. fine art paper made from 100 percent cotton. The fine art paper has a mat look which provides a beautiful finish.
It's simply an experience to look at and to touch, and I am not afraid to claim that all art prints purchased on my shop will last very long time, if you keep them in the right way -
 Guaranteed!

Please note that all art prints are sold without a frame!
________________________________________________
#13  How is the canvas & paint quality of your artwork?
Anne Dittes uses only the best acrylic paint the market has to offer. All artwork is painted on high quality canvases made in Denmark.
________________________________________________
#14 How should my art prints and paintings be stored?
We recommend, that you don't store your art prints in a humid environment or in direct sunlight, as this may cause the paper taking in moisture and begin to curl. Keep away from water. Do not keep your artwork above a radiator or in cold places, as the heat or cold can cause damages to the artwork.

The same rules apply to all paintings and commissioned work of art. 
________________________________________________
#15 How sustainable is your company?
We do everything to meet our customers enquries for a responsible and ethical way to do business. We do everything we can to lower our CH2 emissions.
All our packaging, products, paper and wooden frames are FSC approved. This means that when you buy products on annedittestudio.com, you also help ensure that our forests are alive for many generations to come.
________________________________________________

#16 How do I contact you?
General questions regarding terms of trade, complaints, shipping and returning is directed to: 

info@artbyanneditte.com
+45 40357120

Anne Ditte can also be contacted on Facebook and Instagram.
Facebook: AnneDitteStudio
Instagram: Anne_Ditte